Questions & Answers

We’ve gathered the most common questions about orders, shipping, and returns, so everything feels simple and transparent.

Orders & Shipping

When will my order be shipped?

All orders are prepared and dispatched within 1–2 business days. You’ll receive a confirmation email once it’s on the way.

Do you offer international shipping?

Yes, Verin ships worldwide. Delivery times vary by region and are calculated at checkout.

Can I track my order?

Of course. Once your package leaves our studio, you’ll receive a tracking link via email.

What are the delivery times?

Standard shipping usually takes 4–7 business days within Europe and up to 10 days internationally.

Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, our support team can update your address — please contact us as soon as possible.

Payments & Returns

What payment methods do you accept?

We accept all major credit cards, PayPal, and secure local payment options depending on your region.

Are payments on your website secure?

Yes. All transactions are encrypted and processed through trusted global providers.

What is your return policy?

You can return any item within 14 days of delivery. Returned products must be unworn and in original condition.

How long does it take to process a refund?

Once we receive your return, refunds are processed within 5–7 business days.

Can I exchange an item for a different size or color?

Yes — simply contact our support team, and we’ll help arrange an exchange based on availability.

Product & Care

Where are Verin pieces made?

Our collections are produced in carefully selected workshops across Europe, ensuring ethical and high-quality manufacturing.

What fabrics do you use?

We focus on natural, breathable materials such as cotton, linen, and wool, along with responsibly sourced blends.

How should I care for my garments?

Each item comes with detailed care instructions on its label. We recommend gentle washing and air-drying when possible.

Will my items shrink after washing?

Our garments are pre-treated to minimize shrinkage — following the care guide will maintain the original fit.

Do you restock sold-out items?

Selected pieces are restocked depending on demand. You can join our waitlist or subscribe to be notified when an item returns.